Frequently Asked Questions
Below is a list of our most commonly asked questions. If you have other questions please don't hesitate to reach out to us.
Does someone need to be home during our cleaning? Not at all, we can come in and service your yard while you are away doing the things you enjoy. Your dogs are even welcome to stay and help us clean!!
Will I be notified before my service? Yes. You will receive a notification on the morning of your scheduled service day. Your technician will also send you a text message or call you when your yard is next in line for cleaning.
The "On My Way" notification is typically sent approximately 5 minutes before your technician arrives.
Do you guarantee your work? Yes we do, we believe in quality work here a Yabba Dabba Doo Doo. If you are not 100% satisfied with your service we will either refund your money, or give you a nice discount on your next service.
Do you offer service all year long? Yes, we offer year long poop scoop services. There are a couple policies concerning weather and frozen ground. Some of our additional services, such as our yard deodorizer may not be available during the colder months of the year.
How does billing work? We require a valid payment method to be saved on file before any services are provided. We accept major credit and debit cards, as well as ACH bank payments.
Charges are processed automatically upon completion of your service. A receipt will be sent to your registered email address and, if text messaging is enabled for your account, to your mobile phone as well.
Can my dogs be outside during your visit? Absolutely. We prefer that your pets be outside during service visits, as it allows us to build a trusting relationship with them and helps them become comfortable with our technicians.
For the safety of our team and your pets, any dog that may be aggressive or has a history of aggressive behavior must be securely confined or kept indoors during the service visit.
Can I pick my Service Day? While we do our best to accommodate your scheduling preferences, our service routes are carefully planned to maximize efficiency and ensure reliable service for all customers.
We strive to offer multiple service days each week in many areas, allowing customers some flexibility when selecting a service day. However, service day availability varies by location and route density, so specific day requests cannot always be guaranteed and are evaluated on a case-by-case basis.
Can you follow my lawn mowing service? The ratio of pet waste removal companies to lawn care companies is estimated to be approximately 1 to 300 across the United States. Because of this, it is generally not practical for us to coordinate our routes around individual lawn care schedules.
In most cases, it is much easier for your lawn care provider to service the property after our visit. While we will do our best to accommodate special requests when possible, coordinating with lawn care schedules is not something we can typically guarantee.
Will you clean under our trampoline? We will clean around the perimeter of your trampoline and remove any pet waste that is safely accessible. However, our technicians do not crawl underneath trampolines during service visits.
If you would like the area beneath the trampoline cleaned, you may move the trampoline before your scheduled service. If you are available during the visit, our technician may be able to assist you with moving it so the area underneath can be serviced.
Do you clean other animals waste? At this time, we only provide pet waste removal services for dogs. We do not currently offer pickup or removal of waste from other animals.
